Dyson Zone has a 14 day refund policy from the shipped delivery date. *This policy excludes wearable devices such as Dyson Zone. Dyson Direct will pay for return shipping. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska. Transit time may vary depending on proximity to distribution center and inventory availability. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge. All spares and accessories will ship separately, and be delivered between 5-7 business days. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Eligibility varies by location of item, availability, and the shipping address zip code. The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on for select zip codes. Please allow 1-2 business days for order processing.
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